The short version: month-to-month, no contract, cancel any time with one email. If we drop the ball, tell us and we'll fix it or refund it. We'd rather give money back than have you feel stuck.
Monthly plans
All monthly plans are month-to-month with no long-term contract. You are billed in advance for each month of service.
To cancel: email ncs800.2@gmail.com. No phone call, no retention script, no form to hunt for. We'll confirm in writing within one business day.
Cancellation takes effect at the end of your current billing period. You keep the service you've paid for through that date, and you are not billed again. We do not prorate a partial month that has already been worked, because the work for that month has already been performed.
First 14 days on a new monthly plan
If you cancel within 14 days of your first payment on a new monthly plan and you're not satisfied with the work, email us and we'll refund that first month in full. You keep anything we already built for you. We ask for a reason only so we can do better — it is not a condition of the refund.
One-time projects
One-time projects — website builds, audits, and similar fixed-scope work — are billed up front and scheduled on that basis.
- Before work starts: full refund, no questions.
- After work starts, before delivery: we refund the portion not yet performed, and you receive whatever has been completed to that point.
- After delivery: if the delivered work doesn't match the scope we agreed to in writing, tell us within 14 days and we will revise it until it does, at no additional cost. If we can't get it right, we refund it.
The Google Presence Reset review guarantee
This is the one place we do put money behind an outcome, and we mean it.
If you do not receive at least one new Google review within two weeks of your Google Presence Reset being delivered, email us and we refund the $500 in full. No argument and no conditions beyond the two below.
- The two weeks run from the date we deliver the completed Reset, not the date you paid.
- We need the Google Business Profile access we asked for at the start. If we could not finish the Reset because access never came through, the guarantee clock has not started — though our normal refund terms above still apply.
This guarantee applies to the one-time $500 Google Presence Reset only. It does not extend to Keep It Climbing or to the monthly website plans, which are covered by the standard terms on this page.
What we don't refund
We want this to be clear rather than buried:
- Results, with one written exception. We don't refund because a ranking, call volume, or revenue target wasn't hit. We don't control Google's algorithm, and we say so plainly before you buy. We refund for work not done or not done properly — not for outcomes no one can promise. The one exception is the Google Presence Reset review guarantee below, which we offer deliberately and will honour on its own terms.
- Third-party costs we paid on your behalf — domain registration, hosting, or paid ad spend — once they've been incurred. These are pass-through and non-recoverable. We'll always tell you before spending anything on your behalf.
- Months already delivered. If we did the work for a month, that month isn't refunded.
Pausing instead of cancelling
If you're slow-seasoned or cash-tight, ask about pausing rather than cancelling. We'd rather hold your spot than have you lose the ground you've gained. Email and ask — we'll work something out.
Disputes
If something's wrong, please email us before filing a chargeback with your bank. Chargebacks take weeks, cost both of us fees, and we can almost always resolve the actual problem faster than the bank can. We respond to every billing email within one business day.
How refunds are issued
Refunds are returned to the original payment method through Stripe. Once we approve a refund it's typically issued within 3 business days, and your bank may take another 5–10 days to post it.
Contact
Sparks South
Birmingham, Alabama
ncs800.2@gmail.com
(205) 582-8817