This policy explains what information Sparks South, a sole proprietorship owned and operated by Nathan Sparks in Birmingham, Alabama, collects, why, and what we do with it.
The short version: we collect the contact details you give us and the account access we need to do your work. We use it to do that work and to communicate with you. We do not sell your information, rent it, or share it for advertising. You can ask us to delete it at any time.
What we collect
| Information | When | Why |
|---|---|---|
| Name, email, phone, business name | You submit our contact form, book a call, or email us | To respond to you and provide services |
| Booking details | You schedule a walkthrough through Calendly | To hold the appointment |
| Billing name and email; payment card details | You purchase a service | To process payment. Card details go directly to Stripe — we never see or store your full card number. |
| Account access for platforms we manage (Google Business Profile, domain, hosting, website admin) | You grant it during onboarding | To perform the services you bought |
| Business content you provide — photos, copy, customer testimonials | During the engagement | To build and maintain your web presence |
| Basic server logs from our website host | Automatically when you visit | Security and site reliability |
We do not knowingly collect information from anyone under 18, and our services are directed at businesses, not children.
How we use it
- To deliver the services you purchased
- To communicate with you about your account, your work, and scheduling
- To process payments and keep required financial records
- To meet legal and tax obligations
We do not use your information to build advertising profiles, and we do not send marketing email to people who have not asked to hear from us.
Who we share it with
We share information only with service providers who help us operate, and only what they need:
- Stripe — payment processing
- Google — where we manage your Business Profile on your behalf
- Our website host and email provider — to run the site and correspond with you
- Calendly — appointment scheduling
We may also disclose information if required by law, or to protect our legal rights. Otherwise, no. We do not sell or rent personal information to anyone, for any purpose.
Client customer data
While managing your web presence we may encounter data about your customers — for example, contact form submissions or review content. We treat that as your confidential business data. We do not use it for our own purposes, do not copy it out of your systems, and do not contact your customers except as you direct.
How long we keep it
Contact information for prospects who don't become clients: deleted on request, and otherwise not retained beyond active correspondence. Client records: kept for the engagement and afterward as needed for tax and legal purposes, generally seven years for financial records. Account credentials: removed from our systems when an engagement ends.
Security
We use reputable providers, keep credentials in a password manager rather than in plain files, and limit access to the owner. No system is perfectly secure, and we won't pretend otherwise — but we don't hold data we don't need, which is the best protection there is.
Your choices
You can ask us at any time to:
- Tell you what information we hold about you
- Correct anything that's wrong
- Delete your information, except what we're legally required to keep
- Stop emailing you
Email ncs800.2@gmail.com and we will respond within 30 days. There is no charge for this.
Cookies
Our website does not use advertising or tracking cookies. Our host may set essential cookies required for the site to function and for basic security.
Changes
If we update this policy we'll change the date at the top, and we'll email active clients if the change is material.
Contact
Sparks South
Birmingham, Alabama
ncs800.2@gmail.com
(205) 582-8817